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Update custom agents and Bits Agent Builder docs #39396

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Update custom agents and Bits Agent Builder docs
roxanne-moslehi Aug 21, 2026
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Update hugo/content/en/incident_response/work_management/ai/custom_ag…
roxanne-moslehi Aug 21, 2026
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Update hugo/content/en/incident_response/work_management/ai/custom_ag…
roxanne-moslehi Aug 21, 2026
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9 changes: 5 additions & 4 deletions hugo/content/en/actions/agents/_index.md
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Expand Up @@ -22,10 +22,6 @@ further_reading:
text: "Introducing Bits Agent Builder: Build agentic workflows for alert response and remediation"
---

{{< callout url="https://www.datadoghq.com/product-preview/custom-agents-in-case-management/" btn_hidden="false" header="Work Management integration is in Preview" >}}
Automatically assign custom agents to work on your Cases.
{{< /callout >}}

## Overview

Bits Agent Builder lets you create custom AI agents that use Datadog's tools and integrations to automate operational tasks. Agents can search logs, query metrics, create work items, send messages, or perform any action from the [Action Catalog][7].
Expand Down Expand Up @@ -118,6 +114,10 @@ The **Run Agent** step also supports the following optional fields:

The agent executes with its configured tools and instructions, then returns its output to the workflow. You can combine rule-based automation with AI reasoning in a single workflow.

### Automatically Assign Agents to Work Items

[Work Management][17] is Datadog's built-in ticketing tool for tracking human and agentic work. You can create custom agents to help triage and resolve your work, and automatically assign these agents to work items.

## Troubleshooting

**Agent not using a tool**: Verify the tool has been added to the agent's configuration. Agents can use only tools that are explicitly added.
Expand Down Expand Up @@ -145,3 +145,4 @@ The agent executes with its configured tools and instructions, then returns its
[14]: /actions/workflows/trigger/#monitor-triggers
[15]: /actions/workflows/trigger/#incident-triggers
[16]: /actions/workflows/trigger/#security-triggers
[17]: /incident_response/work_management/ai/custom_agents/
6 changes: 4 additions & 2 deletions hugo/content/en/incident_response/work_management/ai/custom_agents.md
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@@ -1,5 +1,5 @@
---
title: Custom Agents
title: Datadog AI Agents
aliases:
- /incident_response/case_management/ai/custom_agents/
description: Learn how to use custom agents built with Bits Agent Builder to automate Work Management workflows in Datadog.
Expand All @@ -16,7 +16,7 @@ further_reading:
<div class="alert alert-danger">AI features for Work Management are not supported for your selected <a href="/getting_started/site">Datadog site</a> ({{< region-param key="dd_site_name" >}}).</div>
{{< /site-region >}}

{{< callout url="https://www.datadoghq.com/product-preview/custom-agents-in-case-management/" btn_hidden="false" header="Join the Preview">}} Work Management integration with custom agents is in Preview.{{< /callout >}}
<div class="alert alert-info">The Work Management integration with custom agents is in Preview.</div>

## Overview

Expand Down Expand Up @@ -52,6 +52,8 @@ Use [work item automation rules][3] to assign work items to agents automatically
1. Select **Assign Agent** and choose the custom agent to assign matching work items to.
1. Enable and name your rule.

**Note**: Agents run using the permissions of the user who assigned the agent to the work item.

## Further reading

{{< partial name="whats-next/whats-next.html" >}}
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