diff --git a/about/billing.mdx b/about/billing.mdx
index ff267e1e03..2f1c97e446 100644
--- a/about/billing.mdx
+++ b/about/billing.mdx
@@ -139,6 +139,14 @@ To delete your Fly.io account, go to Account > Settings > [Delete Account](https
 
 When you've completed the clean-up tasks, click **Delete** to permanently delete your Fly.io account.
 
+Deleting your account removes your name, username, and email address from the account record and revokes your sign-in identities and API tokens. If the account was billed, invoices are retained as required by tax and accounting law.
+
+### Deletion requests by email
+
+Fly.io can't process account or data deletion requests sent by email, including requests made under GDPR Article 17 or similar privacy laws. An email doesn't let us verify that the sender owns the account, so the self-service steps above are the only way to delete an account and the personal data attached to it. If you've lost access to your account, [reset your password](https://fly.io/app/password_resets/new) using the email address on the account.
+
+Newsletter email is managed separately from your account. To stop it, use the unsubscribe link at the bottom of any newsletter. It takes effect immediately and doesn't affect your account or service notifications.
+
 ---
 
 ## Legacy plans