diff --git a/hugo/content/en/actions/agents/_index.md b/hugo/content/en/actions/agents/_index.md
index 166136583b4..ed1fa31aa39 100644
--- a/hugo/content/en/actions/agents/_index.md
+++ b/hugo/content/en/actions/agents/_index.md
@@ -22,10 +22,6 @@ further_reading:
   text: "Introducing Bits Agent Builder: Build agentic workflows for alert response and remediation"
 ---
 
-{{< callout url="https://www.datadoghq.com/product-preview/custom-agents-in-case-management/" btn_hidden="false" header="Work Management integration is in Preview" >}}
-Automatically assign custom agents to work on your Cases.
-{{< /callout >}}
-
 ## Overview
 
 Bits Agent Builder lets you create custom AI agents that use Datadog's tools and integrations to automate operational tasks. Agents can search logs, query metrics, create work items, send messages, or perform any action from the [Action Catalog][7].
@@ -118,6 +114,10 @@ The **Run Agent** step also supports the following optional fields:
 
 The agent executes with its configured tools and instructions, then returns its output to the workflow. You can combine rule-based automation with AI reasoning in a single workflow.
 
+### Automatically Assign Agents to Work Items
+
+[Work Management][17] is Datadog's built-in ticketing tool for tracking human and agentic work. You can create custom agents to help triage and resolve your work, and automatically assign these agents to work items.
+
 ## Troubleshooting
 
 **Agent not using a tool**: Verify the tool has been added to the agent's configuration. Agents can use only tools that are explicitly added.
@@ -145,3 +145,4 @@ The agent executes with its configured tools and instructions, then returns its
 [14]: /actions/workflows/trigger/#monitor-triggers
 [15]: /actions/workflows/trigger/#incident-triggers
 [16]: /actions/workflows/trigger/#security-triggers
+[17]: /incident_response/work_management/ai/custom_agents/
diff --git a/hugo/content/en/incident_response/work_management/ai/custom_agents.md b/hugo/content/en/incident_response/work_management/ai/custom_agents.md
index 007ea55a0a6..8da4456dea1 100644
--- a/hugo/content/en/incident_response/work_management/ai/custom_agents.md
+++ b/hugo/content/en/incident_response/work_management/ai/custom_agents.md
@@ -1,5 +1,5 @@
 ---
-title: Custom Agents
+title: Datadog AI Agents
 aliases:
 - /incident_response/case_management/ai/custom_agents/
 description: Learn how to use custom agents built with Bits Agent Builder to automate Work Management workflows in Datadog.
@@ -16,7 +16,7 @@ further_reading:
 <div class="alert alert-danger">AI features for Work Management are not supported for your selected <a href="/getting_started/site">Datadog site</a> ({{< region-param key="dd_site_name" >}}).</div>
 {{< /site-region >}}
 
-{{< callout url="https://www.datadoghq.com/product-preview/custom-agents-in-case-management/" btn_hidden="false" header="Join the Preview">}} Work Management integration with custom agents is in Preview.{{< /callout >}}
+<div class="alert alert-info">The Work Management integration with custom agents is in Preview.</div>
 
 ## Overview
 
@@ -52,6 +52,8 @@ Use [work item automation rules][3] to assign work items to agents automatically
 1. Select **Assign Agent** and choose the custom agent to assign matching work items to.
 1. Enable and name your rule.
 
+**Note**: Agents run using the permissions of the user who assigned the agent to the work item.
+
 ## Further reading
 
 {{< partial name="whats-next/whats-next.html" >}}